At net89, we believe that entertainment should never come at the cost of your well-being. Our comprehensive Responsible Gaming program gives every member the tools, resources, and support needed to stay in control — whether you're placing a match bet on BRI Liga 1 or spinning the reels on your favourite slot title.
Online gaming — whether you enjoy live casino tables, sportsbook wagering on Timnas Indonesia fixtures, or exploring slot gacor (Indonesian slang for high-payout slot machines) — is designed to be a form of entertainment. The vast majority of net89's members across Jakarta, Surabaya, Bandung, Bali, and beyond engage with our platform recreationally, treating it as a leisure activity with a defined budget and a clear understanding of the odds involved.
However, for a small proportion of players, what begins as entertainment can gradually shift into a pattern that causes financial, emotional, or social harm. net89 takes this risk seriously. Our Responsible Gaming program is not a checkbox or a legal formality — it is a genuine, operational commitment backed by real tools embedded in your Account dashboard, real support agents available around the clock, and clear, transparent policies that prioritise your long-term well-being over short-term revenue.
Gambling should never be used as a way to recover financial losses. If you find yourself chasing losses, borrowing money to gamble, gambling with money set aside for essential expenses such as food, rent, or bills, or feeling anxious or distressed when you are not gambling, these are warning signs that deserve immediate attention. net89 urges you to use the self-assessment questionnaire on this page and to contact our support team if you recognise any of these behaviours in yourself.
All of the responsible gaming tools described on this page are available free of charge to every registered net89 member. They can be activated instantly through your Account settings or by contacting our support team via live chat or email at [email protected]. Requests for self-exclusion or cooling-off periods are processed as a priority and cannot be reversed by the member during the active period.
Important: net89's Responsible Gaming tools apply across all product verticals — sportsbook, live casino (including Dragon Tiger, Live Blackjack, and Evolution Gaming tables), and all slot titles from Pragmatic Play, Pocket Games Soft, Spribe, and other studios. Limits and exclusions you set in one area apply platform-wide.
Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of net89's player-protection tools or speak with a support agent.
Every tool below is available free of charge in your Account settings. Activating any of these features takes less than two minutes.
Set a maximum amount you can deposit into your net89 Account over a chosen time period — daily, weekly, or monthly. Once your limit is reached, further deposits are blocked until the period resets.
Define the maximum net loss you are willing to accept within a given period. When your losses reach the threshold you have set, your Account is automatically restricted from further real-money gameplay until the period resets.
Cap the total amount of time you spend actively gaming in a single session. When your session limit is reached, you will receive a prominent on-screen alert and be logged out automatically after a brief grace period.
Enable periodic on-screen pop-ups that display how long you have been playing and your net win/loss position during the current session. These reminders help you stay grounded and make conscious, informed decisions.
Take a short break from the platform without permanently closing your Account. A time-out suspends your ability to deposit or place bets for a defined period while keeping your Account and balance intact.
Self-exclusion is our most comprehensive protection tool. It permanently blocks access to your Account for a minimum period of 6 months, with options extending to 1 year, 3 years, or permanently. All marketing communications are stopped immediately.
Important note on self-exclusion: If you self-exclude from net89, you should also consider contacting other gambling operators you use and requesting exclusion from those platforms as well. Self-exclusion from net89 alone does not prevent access to third-party gambling sites. If you are struggling with problem gambling, comprehensive support is available — please read the Support Resources section below.
Our player protection philosophy is built on six core commitments that shape every product and policy decision we make.
Every new member must confirm they are 21 or older at registration, and KYC document verification is mandatory before a first withdrawal is processed. Underage accounts are permanently closed and funds returned.
Our player welfare team actively monitors account-level indicators of problem gambling — such as rapid bet escalation, session length anomalies, and chasing patterns — and reaches out proactively to members showing high-risk behaviour.
We provide clear information about how odds work, what the house edge means in practical terms, and why gambling is not a reliable income strategy. Informed players make better decisions for themselves and their families.
net89 does not send promotional offers to members who have active responsible gaming tools in place, have requested a cooling-off period, or have previously self-excluded. Marketing preferences are fully member-controlled.
All games on net89 are supplied by licensed studios and operate on certified Random Number Generators (RNGs). Return-to-Player (RTP) rates are published for all slot titles. Provably fair mechanisms apply to eligible live games.
When a member's financial or emotional well-being comes into conflict with their continued use of the platform, net89 will always prioritise their safety — including proactively suggesting or applying protective measures without requiring the member to request them first.
You don't have to deal with gambling-related concerns alone. net89's support channels and the resources below are available whenever you need them.
Our dedicated player welfare agents are available 24 hours a day, 7 days a week — including during Idul Fitri, Nyepi, and all Indonesian national holidays. Native Indonesian-speaking agents are on duty at all times. Contact us to activate any responsible gaming tool, discuss your account activity, or simply talk through your concerns in confidence.
Email: [email protected] (plain text — not a clickable link)
24/7 AvailableEvery net89 member Account includes a dedicated Responsible Gaming section accessible from the Account Settings menu. From this single screen you can view your current limits, set new limits, activate a time-out, request self-exclusion, review your gaming history, and download a complete record of your deposit and wager activity in CSV format.
In Your AccountIf you feel that your gambling behaviour requires professional counselling or intervention beyond what net89 can provide, we strongly encourage you to reach out to qualified mental health professionals or addiction support services in your area. Speaking to a trusted family member, close friend, or religious leader is also a meaningful first step. You do not need to be in crisis to seek support — early conversations are always better than waiting.
External HelpIf you are in financial difficulty: Gambling debts are real debts. If gambling has caused you significant financial hardship, please stop playing immediately, activate self-exclusion, and seek financial counselling alongside gambling support. net89 recommends speaking to a qualified financial adviser or debt counsellor in your city — whether you are based in Jakarta, Surabaya, Medan, Bandung, or elsewhere in Indonesia. Our support team can provide general guidance on finding appropriate local resources.
The following commitments represent net89's binding operational standards for player protection. They are reviewed annually by our compliance team and updated whenever regulatory guidance, best-practice frameworks, or member feedback indicates that improvements are needed.
These standards apply equally whether you are betting Rp 10.000 on a BRI Liga 1 match or playing high-stakes live casino games. Your protection does not scale with your deposit size — every member deserves the same level of care.
net89 is a Licensed and Regulated platform operating under international gaming standards. Our Responsible Gaming program is audited as part of our ongoing licensing obligations.
Members who have active responsible gaming restrictions, or who our monitoring systems flag as potentially at-risk, are automatically excluded from all bonus and promotional communications until their status is reviewed and cleared by our player welfare team.
Every self-exclusion request — regardless of the member's deposit history or VIP status — will be processed within 24 hours of receipt. No retention offers, bonus incentives, or cool-down periods will be applied before honouring the request.
Any remaining real-money balance in an account subject to self-exclusion will be returned to the member's verified payment method — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja — within 5 business days of the exclusion taking effect.
Return-to-Player percentages for every slot game — from Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, Spribe, and all other studios — are disclosed in the game information panel. We believe players deserve to understand the mathematics behind the games they choose to play.
Age verification is mandatory at registration (date of birth declaration) and again at KYC (documentary proof). Any account found to belong to a person under 21 will be permanently closed, all winnings voided, and net deposits returned. We also provide guidance on parental control software for families with shared devices.
Responsible gaming is not a static obligation — it requires ongoing investment in technology, training, and process improvement. net89 allocates dedicated resources to player protection research and commits to implementing improvements on a rolling basis throughout the year.
When gaming stays fun and within your means, it's one of the best forms of entertainment available. Explore net89's full range of games — always at your pace, always within your limits.